Our Practice

Regulation and Compliance

We are registered with and regulated/inspected by the Care Quality Commission (CQC). For more information on the Care Quality Commission please visit their website at www.cqc.org.uk.

Our listing on the CQC website, along with a link to a copy of our latest inpection report, can be viewed at http://www.cqc.org.uk/location/1-188974885.

The following document, published by the Care Quality Commision, provides detailed information about the regulation and inspection of dental practices in the United Kingdom.

What standards you have a right to expect from the regulation of your dentist (PDF file, 764 KB)

Statement of Purpose

Our statement of purpose, as required by the Health and Social Care Act 2008, can be downloaded here: Statement of Purpose, PDF file, 15KB

Freedom of Information Act 2000 - Model Publication Scheme

Information available from Campbell Huber Orthodontics (UK) Limited dental practice under the Freedom of Information Act model publication scheme can be downloaded here: PDF file, 126 KB

Continuous Professional Development and Customer Care

As part of our commitment to excellent patient care and service we pay a great deal of attention to continuous professional development for all of our staff.

We always welcome patient feedback, positive or negative, and discuss in monthly staff meetings how we can improve our service to clients.

Equipment and Technology

Our modern practice is filled with state of the art equipment. It is fully computerised and is fitted with a digital X-ray machine. Utilising modern technology and having many of our services in house has the benefit of reducing overall treatment times for many of our patients. We also have air conditioning in all of our clinics for your comfort.

Reception

Our patients are made to feel as comfortable as possible in our reception area and are greeted by our friendly staff who understand how nervous patients can be when attending their initial appointments.

Our reception area hosts a wide screen television, an array of magazines, a fresh water dispenser and air conditioning to make it as relaxing and as comfortable as possible for our patients.

Opening Times

Monday to Thursday - 8:15am to 5:15pm

Friday - 8:15am to 2:00pm

Saturday and Sunday - Closed

Wheelchair Access

We are committed to providing a full range of services to all patients, regardless of any disability they may have. We therefore offer full wheelchair access and have fully accessible toilet facilities. If you have any specific requirements or concerns regarding your disability please do not hesitate to get in touch.

Access to Documents in Alternative Formats and Translation Services

All our medical forms are available in an alternative format. Please contact us prior to your appointment to discuss your requirements.

We also offer a translation service. Please contact us prior to your appointment to discuss your requirements.

Downloads

The following documents can be downloaded, printed and completed before attending your initial consultation.

Medical Questionnaire (PDF file, 100 KB)

Smile Questionnaire (PDF file, 45 KB)

Patient Complaints Procedure

It is our aim to always have satisfied patients, to meet your expectations of care and service and to resolve any complaints as efficiently, effectively and politely as possible. We take complaints very seriously, we investigate them in a full and fair way and take great care to protect your confidentiality.

If you are not entirely satisfied with any aspect of our care or service please let us know as soon as possible to allow us to address your concerns promptly. We will never discriminate against patients who have made a complaint. Please address all complaints to Jayne Bingham, Practice Manager. If we cannot resolve your complaint immediately it will be acknowledged in writing within 3 working days and we aim to provide a full response within 10 working days.

If Jayne Bingham, Practice Manager, is unavailable, we will take brief details about the complaint and let you know when you can talk to a suitable team member as soon as possible. We will keep comprehensive and confidential records of your complaint, which will be stored securely. Only those persons who need to know about your complaint are informed about it and can access it.

Should the complaint need to be investigated, this may involve the person who treated you, members of the team or others. In some cased the investigation may take longer than 10 working days, in which case you will be informed about the reason for the delay, the progress of the investigation and the proposed date it will be completed.

When the investigation has been completed, you will be informed of its outcome in writing and invited to a meeting to discuss the results and any practical solutions that we can offer to you. These solutions could include replacing treatment, refunding fees paid, referring you for specialist treatments or other solutions that meet your needs and resolve the compliant.

We regularly analyse patient complaints to learn from them and to improve our services. That’s why we always welcome your feedback, comments, suggestions and complaints. If you are dissatisfied with our response to a complaint you can take it further, please see the contacts below.

Please email the practice jayne@chortho.co.uk

Alternative contact sarah@chortho.co.uk

Conciliation/Mediation Service

Tel/Fax: 01223 477760

Email: complaints@asp.nhs.uk

Independent Complaints Advocacy Service (ICAS)

Voiceability

Mount Pleasant House

Cambridge

CB3 ORN

27 London Road

Peterborough

PE2 8AW

Tel: 0300 225704

Text: 07860018481

Fax: 02083306622

Email: tvcp@voiceability.org.uk

Local Medical Committee (LMC)

Farmhouse Suite

Geleb Farm Campus

Knapwell

Cambridge

CB3 8GG

Tel: 01954 268156

Local Dental Committee (LDC)

Web: www.cambsldc.com

CQC

CQC National Customer Service Centre

National Customer Service Centre

City Gate

Gallowgate

Newcastle Upon Tyne

NE1 4PA

Tel: 03000 616161

Fax: 03000 616171

General Dental Council

Dental Complaints Service

Stephenson House

2 Cherry Orchard Road

Croydon

CR0 6BA

Tel: 020 8253 0800

(Monday-Friday 9am-5pm)

Email: info@dentalcomplaints.org.uk

Central Contact Centre

PO Box Redditch

B97 9PT

Tel: 03003112233

Email: england.contactus@nhs.net

Dental Complaints Service

Stephenson House

2 Cherry Orchard Road

Croydon

CR0 6BA

Tel: 08456 120 540

(Monday- Friday 9am-5pm)

Email: info@dentalcomplaints.org.uk

Web: www.dentalcomplaints.org.uk

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Campbell Huber Orthodontics logo

 

81-83 Park Road
Peterborough
Cambridgeshire
PE1 2TN
Telephone 01733 847792

 

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